Refund policy

 

 

We hope you love your purchase, however returns are accepted within 14 days of delivery provided the item/s are returned in the same condition they were sold.

To ensure appropriate insurance coverage, all returns must be processed through COL’s shipping provider, with all shipping costs payable by the customer upfront. Please note that all shipping charges are non-refundable.

Secure packaging including use of original packing materials is required for valid insurance on returns. Failure to comply will void the insurance. In such cases, the customer is responsible for any transit damage, which will regrettably void refund eligibility.

Items can be returned free of charge by scheduling a drop off in Peckham, London on weekdays between 9:30am — 6:30pm. 

To arrange a return including to schedule a drop off please email info@col.store.